HOTEL VILLA DVOR - PERSONAL DATA PROTECTION POLICIES

Hotel Villa Dvor respects your privacy, and in this document we would like to provide you with clear and transparent information about what personal data we collect, how we use it, as well as the legal basis on which we process personal data.

PROCESSING MANAGER
1) The Controller is responsible for data processing:
Hotel Villa Dvor, Mosorska cesta 13, 21310 Omiš, OIB: 31719661267
2) The data protection officer is:
Ante Ćurlin, 021 863 444
Email: info@hotel-villadvor.hr

METHOD OF DATA COLLECTION
We collect your personal data directly from you or indirectly
Directly from you
• when you make an accommodation reservation, send us a request or otherwise provide us with your personal data;
• during registration (check-in) and check-out;
• when you make the payment;
• when you have any additional requests or complaints
• when you communicate with us on social networks or via e-mail;
• during your stay or through the use of our services (restaurant)
• when you reserve a table in our restaurant and inform us about your preferences and allergies;
• when you participate in a prize game, competition, promotional campaign or survey;
• when you leave comments about your stay;
• when you leave us contact information;
• when you join our loyalty program.

Indirectly
We collect your personal data indirectly when it is transferred to us by another legal company or person, for example in the following cases:
• if another person makes a reservation for you;
• if information about you is provided to us by our business partner, agency or intermediary through which you have contracted the accommodation service in our hotels (e.g. travel agency, platform for booking accommodation);
• we may also receive information about you from advertising service providers.


TYPES OF PERSONAL DATA WE COLLECT
• Your personal data that you or third parties make available to us when booking or inquiring about our services - Name, surname, country and city and address of residence, email address, telephone number, age, special requirements and habits, information of your companions; data required to make a reservation - credit card number, health data - in case of a request for a special diet or the need for a doctor, data related to the use of the web - IP address, website visits, data from social networks and similar data related to use Internet browsers.
• Preparations for your arrival - name and surname, e-mail, date of arrival and departure Data collection is voluntary.
• Guest check-in and check-out - Name and surname, date of birth, gender, personal document number, country of birth, citizenship, visa number if the guest is subject to the visa regime, place of entry into the Republic of Croatia, date of arrival and date of departure.
• Use of hotel services - data on the guest's consumption during the stay in the hotel, data on the type of service provided and the price (whether provided by the hotel or additional services provided by our partners for you). Data on the guest's special requests are also collected so that the hotel can provide the required quality service.
• Monitoring and improvement of the quality of hotel services - name and surname, room number, period of stay in the hotel, rating of a particular type of service, comment. Data collection is voluntary.
You can always choose which personal data you want to share with us. If you choose not to share certain information with us, we will accept your decision, but please note that this may affect the quality of the information we provide to you. This does not apply, however, if it is necessary to process a certain type of personal data in order to fulfill legal obligations.

PURPOSE OF COLLECTION OF PERSONAL DATA

Purpose of collecting personal data:
• execution of contractual obligations - when processing is necessary for the establishment of a contractual relationship, i.e. making a reservation
• Better prepare your stay with us - before your arrival, we will collect and process information by sending an email before your arrival, which you fill out voluntarily, in order to better prepare for your arrival and provide you with the best and highest quality service possible.
• satisfaction of legitimate interests - when it is necessary, we process personal data outside of the specific contractual relationship, for the sake of satisfying our legitimate interests. For example, such a legitimate interest can be: direct marketing or recording of common areas of the hotel
• fulfilling your requests and enabling the exercise of your rights
• compliance with legal obligations: We also collect some data during registration in facilities in order to fulfill our legal obligations, by registering your data in the eVisitor system, in accordance with the regulations on the way of keeping a list of tourists and on the form and content of the tourist registration form to the tourist community and the Act on Tourist Fees or for the needs of the Ministry of the Internal Affairs in accordance with the Law on Forgein people.
• For the purpose of making the final calculation and issuing invoices for services
• For the purpose of determining satisfaction with the service provided


DIRECT MARKETING
Direct marketing is the periodic sending of personalized communications by the company to you, in order to introduce you to our offers and news about the hotel, to your e-mail address.
With each such communication, we will inform you of the possibility to unsubscribe in a simple way (by clicking on the link) and ask us not to contact you in this way again.

VIDEO SURVEILLANCE
In order to protect its property, the hotel implements video surveillance of the hotel's public areas and parking lot.


STORAGE PERIOD OF PERSONAL DATA
We keep your data as long as necessary in accordance with the purpose for which it was collected, including for the purpose of acting in accordance with legal obligations.
Personal data collected and processed on the basis of your consent will be deleted immediately upon withdrawal of consent, unless there is another legal basis for further processing or storage of data.
We will keep the data that we process on the basis of our legitimate interest for the period of time that is necessary to achieve the purpose of the processing.

WEB PAGE
In order to facilitate the browsing of our Internet pages, our global network server uses cookies. Cookies are small files that Internet browsers save on your computer when you access certain websites in order to enable additional functionality of those pages. Viewing our pages is also possible without the use of cookies, if your internet browser is set to do so.

SHARING OF PERSONAL DATA
In certain cases, we will share your data with other recipients:
• for booking certain additional external services that you ask us to book on your behalf
• with all state offices at their request when there is a legal obligation to do so (court, tax administration, ministries...)
• with IT service providers with whom we have contracts on data processing and whose systems we use in our business: Milenij (reception system for business management), Tecnes Milano (reservation system), Experience hotel (CRM system)

YOUR RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA
Depending on the legal basis and method of processing, you can exercise the following rights:
• The right to access your personal data
• The right to limit the processing of your personal data
• The right to correct incorrect data
• the right to supplement incomplete data
• the right to delete data (if we do not have a legal obligation or a justified reason for which we have to keep your personal data)
• The right to transfer to another service provider
• Right to withdraw consent
• The right to complain (you can submit a complaint to the supervisory authority: Personal Data Protection Agency, Selska cesta 136, Zagreb, azop@azop.hr)

By using the services of the Hotel Villa Dvor catering trade, you accept and agree to the entire content of the Personal Data Protection Policy.
Hotel Villa Dvor reserves the right to change the Personal Data Protection Policy, which will be published on our website